Strata Manager Accountability
Some conflicts between REALTORS® and strata managers are due to not knowing the other’s roles and responsibilities. To try to get that straight, BCREA worked with strata manager and owner organizations on a brief description: Strata Transactions: Roles of REALTORS® and Strata Managers.
If your problem goes beyond a misunderstanding, and you want to make a complaint, your first step is to understand what legislation applies.
For anything that relates to the Real Estate Services Act (RESA) and the Rules, you can go to the Real Estate Council of British Columbia. Like trading services licensees, strata managers are licensed under RESA, and the Council is their licensing body.
Where your complaint relates to the Strata Property Act, you should direct your complaint to the appropriate strata council. A strata council can hire a strata manager, and delegate responsibilities to that manager. However, the strata council is still responsible for ensuring compliance with the Strata Property Act. More information about the duties of strata councils is available from the BC Government’s Strata Councils webpage.